Limitations

As a Salesforce-native application, there are a number of limitations being enforced on created forms in accordance with Salesforce’s security and API usage policies:

  • Formstack uses a minimum of two API calls for each form submission - one for authentication with your organization and one for creating your form's primary object record. The following options will each add an additional API call for each form submission: ​
    • Each secondary object added to your form
    • Each object with one or more of its fields defined as an 'update' field
    • Each form sent by the Send By Email feature with prefill enabled
    • Each pre-filled form submitted from the Export Links feature​
 
  • File uploads are limited to 5mb in size
 
  • Any changes to Salesforce fields after the creation of a form may result in data not being pushed to Salesforce.
    • The following limits are placed on form submissions in any 24-hour period:
    • Group/Professional Edition: 5,000
    • Developer edition: 15,000
    • Enterprise edition: 1,000,000
    • Unlimited/Performance edition: Unlimited
    • A maximum of 1,000 emails can be sent using the Send By Email feature in any 24-hour period

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